Replace your paper cloakroom tickets with texts and transform one of the least profitable areas of your venue into a valuable source of guest insights for marketing.
Secure coat and bag check-in
Designed to maximise item security and operational efficiency.
Enter the guest's mobile phone number.
Scan the Neverleft Tag you want to assign to the item.
Take an in-app photo of the item and press "Use Photo".
The guest will receive a text and/or a wallet pass.
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Grow your marketing list with guest contact details
Convert one of the least profitable areas of your venue into a valuable source of guest insights for marketing.
Collect customer mobile numbers and more
Make the most out of your cloakroom/coat check by capturing valuable customer information upon check-in.
Send custom promotional texts via SMS & WhatsApp
Email marketing is outdated and people don't pay attention to it anymore. Switch over to text message marketing and increase your brand visibility.
Data-Driven Decisions
Understand and run your venue better through data
Convert your cloakroom into a valuable data collection point, with every metric sorted into clear areas so you always know how your service is performing and exactly where to act.
Know your peak times accurately
See when guests arrive and leave by date, hour and 15-minute intervals, so your cloakroom is never understaffed or overstaffed.
Catch operational issues early
Items forgotten, lost, found and disputed, tracked by date. Catch friction early and keep your service quality high.
Track cloakroom usage and revenue
Monitor how many items are stored in your cloakroom at all times and exactly what it earns after processing fees, across any date range.
Know your guests better
Gender split, new vs returning guests, and a full guest report you can export to CSV or email to yourself in one click.
Keep track of guest retention
The first thing a guest does is drop off their coat, and the last thing they do is pick it up. Neverleft tracks both movements and measures exactly how long guests stay, anonymously, grouped by any time interval you choose.
Check-in at the speed of a scan
Customers add their details and save their wallet pass while they wait in line. At the counter, your team just scans the pass, no paper, no forms, no fumbling.
Step 1
Customers scan to start
Guests scan your branded QR code to begin check-in on their own phone. No app, no account.
Step 2
Enter their number
A web page in your branding asks for their phone number and any other detail you would like to collect.
Step 3
Save their wallet pass
A permanent, custom-branded pass saves to Apple or Google Wallet, their digital claim ticket, carrying your brand.
Speed Check-out
Delete the check-out queue
Guests tap their wallet pass while they wait, your staff retrieve items in parallel, and by the time guests reach the front their items are already waiting.
Step 1
Guests tap their wallet pass
When joining the check-out queue, guests tap their wallet pass on the Speed Check-out device.
Step 2
Items join the live queue
Their stored items are instantly added to the live Speed Check-out queue, for the staff to retrieve, while they are still in line.
Step 3
Hand over and go
By the time guests reach the front, their items are already waiting. The dispatcher hands them straight back and they can go.
Every item logged and organised
Keep track of all checked-in items with photos, time stampts, and their status.
Stored
All items that have been checked in by customers and are still in storage.
Checked-out
All items that have been collected by their owners.
Forgotten
Items that customers forgot to collect and staff have marked as lost.
Lost
All items lost in the cloakroom. A rare occasion when using Neverleft.
Found
All found items that were previously marked as lost by staff members.
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Sent via WhatsApp or SMS
Alert members and guests when their items are forgotten, lost or found with a single press.
Forgotten Items
Lost Items
Found Items
Ready to upgrade your cloakroom?
Book a demo and we will show you Neverleft running in your venue, from the first check-in to the analytics behind it.
Neverleft Digital Ltd.