Streamline your luggage room and cloakroom operations, cut down on staffing needs, analyze guest behaviour and staff performance data, and elevate your guest experience.
Secure coat and bag check-in
Designed to maximise item security and operational efficiency.
Enter the guest's mobile phone number.
Scan the Neverleft Tag you want to assign to the item.
Take an in-app photo of the item and press "Use Photo".
The guest will receive a text and/or a wallet pass.
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Organised down to the row
Neverleft's experts help you organise your luggage room into clearly defined alphanumeric sections, so items are easy to store and effortless to find.
Alphanumeric sections
We map your luggage room into clearly defined sections E.g. #A-200 means Room A, Row 200.
Faster, higher quality service
Dramatically reduce cloakroom service times while increasing service quality, it paradoxical, we know.
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Speed Check-in
Guests scan a QR code, enter their number and add an Apple or Google Wallet pass while they wait, then check in normally in seconds.
Speed Check-out
Guests scan their wallet pass on a dedicated reader to join a live check-out queue. Staff retrieve multiple guests' items in parallel, so items are ready when guests reach the front.
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Also perfect for conferences and events
Hotels and resorts don't just store luggage. When you host a conference, gala or wedding, Neverleft runs your coat and bag check with the same speed and security — no paper tickets, and no end-of-night chaos.
Handle the end-of-event rush
When a session ends and everyone leaves at once, Speed Check-out's queue dispatch lets staff retrieve dozens of coats in parallel, so guests are never stuck in line.
Explore the full cloakroom solution
Available with large orders
Durable, reusable alphanumeric tags branded with your logo.
Luggage Tags
For easy one-handed action. Attach the tag with your left hand, use your device with your right hand.
Coat Hanger Tags
Designed to loop over your coat hanger's hook. Keep it on the coat hanger for faster service.
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Make more data-driven decisions
Convert your luggage room and cloakroom into a valuable data point.
Track item retention
See how long guests' items stay in storage, from the moment they check in to the moment they check out.
Monitor staff performance
Record how many items each staff member checks in and out, with a full history of their actions for accountability.
Track usage
Monitor how many items are stored at any time to optimise your space.
Know your peak days and times
See exactly when guests use your luggage room and cloakroom, so you can staff efficiently, never over or understaffed.
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Every item logged and organised
Keep track of all checked-in items with photos, time stampts, and their status.
Stored
All items that have been checked in by guests and are still in storage.
Checked-out
All items that have been collected by their owners.
Forgotten
Items that guests forgot to collect and staff have marked as forgotten.
Lost
All items lost in the luggage room. A rare occasion when using Neverleft.
Found
All found items that were previously marked as lost by staff members.
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Sent via WhatsApp or SMS
Fully customisable to your brand needs. Alert guests the moment an item is forgotten, lost or found with a single press.
Forgotten Items
Lost Items
Found Items
Available with Iridescent Plans
Elevate your guest experience with your own colours and logo and build trust from the very first interaction.
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Replace paper tickets with texts, speed up your luggage room, and elevate the guest experience starting today.
Neverleft Digital Ltd.